2015 Mission Goals and Values
Meeting the Needs of the Hudson Valley: WMC Vision 2020
This rapidly shifting environment, presents exciting opportunities for WMC to evolve as it continues to meet the needs of Hudson Valley residents. A commitment to continued excellence in clinical care, education and research, collaboration across our campuses and in our communities, and diversity in all its forms will make us a stronger organization.
So that we can better serve the residents of our community, expand our capacity to bring world-class care as close to home as possible, respond to the changing market dynamics and the evolution of the WMC health care system, WMC has adopted the following vision, mission, and values to guide its work:
Westchester Medical Center’s vision is to be the provider of choice for Hudson Valley residents by establishing a system of care with multiple points of access to ensure availability of care close to home. Westchester Medical Center will leverage its unique strength as an academic medical center to provide the highest quality, patient-centered care in a respectful and compassionate environment and lead the transformation of health care in the Hudson Valley to continuously respond to the needs of its community.
Westchester Medical Center’s vital mission is to provide the highest-quality care for all residents of the Hudson Valley regardless of ability to pay. Westchester Medical Center will build on its long tradition of delivering the most advanced services in the region by providing a system that ensures access to a coordinated continuum of care for its community. As the region’s only academic medical center, Westchester Medical Center is committed to educating the next generation of caregivers for the Hudson Valley and integrating research to advance treatment, expand knowledge, and improve lives.
Our Values (VITAL)
Grounded in our Standards of Behavior and representing both who we are and to what we aspire, are our organizational values:
VALUE – Everyone
We value and respect each other, our patients and their families and the members of the larger community we serve. We are committed to treating everyone with dignity and compassion--the way they would like to be treated. We take personal pride in our work, our organization and recognize our vital role in the community. STANDARDS: Respect, Pride, Diversity & Inclusion
INTEGRITY – Proud to Be WMC
Our actions reflect our values. We communicate with transparency and behave ethically in all we do. We provide the highest level of care and service across the spectrum, from wellness programs to lifesaving medical treatment, regardless of ability to pay. STANDARDS: Service, Empathy
TRANSFORMATION AND INNOVATION – Anything is Possible
We strive to advance excellence, always innovating and improving our services, technology, clinical research and processes. We are continuously evaluating performance, encouraging new ideas and diverse perspectives, and exceeding the expectations of those we serve. It is through teamwork and individual responsibility that we achieve, combining expertise and empathy to change lives, create possibilities and bring hope. STANDARDS: Excellence, Service
ACCOUNTABILITY – It’s Up to Me
We perform our services with honesty and sensitivity, abiding by ethical work practices. We are fiscally responsible, committed to quality services, outcomes and measures, and work effectively to achieve individual and collective goals. We foster and environment that is patient-centered, family- focused and supports employee engagement, service excellence and patient safety. STANDARDS: Excellence, Teamwork and Accountability
LEADERSHIP AND LEARNING – Advancing Health
As leaders in our field, we are committed to advancing health in our region and our organization, through excellent clinical care and service, research and education. We embrace learning and are role models for creating an environment where everyone is inspired to do their best work and take initiative, and we recognize everyone’s contributions and accomplishments. STANDARDS: Employee Initiative, Communication and Diversity & Inclusion