Quality Concerns

If you have a concern, problem, or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse, or hospital staff member.  If the hospital staff has not resolved the problem, please contact the Patient Representative Department at (914) 493-8877 for further assistance.

If the hospital has not resolved the issue, you may contact the New York State Department of Health by mail or phone.  You may call the toll free number at 1-800-804-5447 or you may file a complaint in writing and send it to:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy , NY 12180

Westchester Medical Center is accredited by the Joint Commission on Accreditation of Healthcare Organizations. Should you have any concerns about patient care and safety in the hospital, you may notify The Joint Commission at:

• Email:
  complaint@JCAHO.org
• Phone:
  Office of Quality Monitoring
  (630) 792-5636
• Mail:
  Office of Quality Management
  Joint Commission on Accreditation of Healthcare Organizations
  One Renaissance Boulevard
  Oakbrook Terrace , IL 60181

Thank you for allowing us to respond to your concerns.