If you have a concern, problem, or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse, or hospital staff member. If the hospital staff has not resolved the problem, please contact the Patient Representative Department at (914) 493-8877 for further assistance.
If the hospital has not resolved the issue, you may contact the New York State Department of Health by mail or phone. You may call the toll free number at 1-800-804-5447 or you may file a complaint in writing and send it to:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy , NY 12180
Westchester Medical Center is accredited by the Joint Commission on Accreditation of Healthcare Organizations. Should you have any concerns about patient care and safety in the hospital, you may notify The Joint Commission at:
Office of Quality Monitoring
Office of Quality Management
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace , IL 60181
Thank you for allowing us to respond to your concerns.