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Hospital Amenities

Making Your Stay Comfortable

Westchester Medical Center offers a variety of amenities to make your stay with us as easy and comfortable as possible.

ATMs
Concierge Services
Dining in the Hospital
Local Dining
Gift Shop

Internet Access
Interpreter Services
Patient Library
Parking
Patient Representatives

Relaxation
Rooms
Telephone Service
Television
Transportation

Automated Teller Machines (ATMs)
An ATM is located in the Main Lobby of Westchester Medical Center.

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Concierge Services
Located in the Main Lobby, the Concierge Desk is available from 7 a.m. - 7 p.m. Available services include:

  • Information for visitors and patients: Campus maps and telephone numbers; local hotels and motels for long- or short-term accommodations; arrange for taxi/car services or road service; train and bus schedules; and general information.
  • In-room notary service available Tuesday and Thursdays.  Other times by request.
  • Provide directions to and from Westchester Medical Center.
  • Provide escort service within the Medical Center complex and arrange for wheelchair assistance for visitors.
  • Provide fax and copier service to patients and visitors including pick-up and delivery to patient rooms during normal Concierge Desk operating hours.
  • Provide local telephone service to visitors and outpatients.

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Dining in the hospital

 

  • Inpatient Meals: Breakfast is usually served between the hours of 7:30 a.m. and 9:30 a.m. Lunch is served from 11:30 a.m. to 1:30 p.m. Dinner is served between 4:30 p.m. and 6:30 p.m. Special diets, as directed by a patient's physician, are strictly adhered to. Please inform a nurse if there are special dietary requirements for personal or religious reasons.
  • Au Bon Pain Cafés: We have two Au bon Pain Cafés. One is located on the first floor of the Main Hospital just beyond the Gift Shop. Hot and cold foods are served from 7 a.m. to 4 a.m., seven days a week. Another Au Bon Pain Café is located on the first floor of Maria Fareri Children's Hospital, between the elevators and the information desk.
  • Cafeteria: Westchester Medical Center's main cafeteria, The Market Place Café, is located on the basement level of the Main Hospital, directly across from the visitor elevators. Hot and cold foods are served Monday through Friday between the hours of 7:30 a.m. and 10 a.m. and 11 a.m. and 2 p.m.
  • Vending Machines: Snacks are available around-the-clock from vending machines conveniently situated throughout the Medical Center.

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Local Dining
Nearby Restaurants include:

  Abis Japanese Traditional Restaurant (Thornwood) (914) 741-5100    
  Ah Pizza (Valhalla) (914) 428-8066   KFC (Thornwood) (914) 741-0447
  Andrew's Restaurant (Elmsford) (914) 592-4213   Malabar Hill Indian Cuisine (Elmsford) (914) 347-7890
  Antun's of Westchester (Elmsford) (914) 592-5260   McArthur's American Grill (Pleasantville) (914) 773-4282
  Applebee's Neighborhood Grill and Bar (Hawthorne) (914) 345-1555   McDonald's (Thornwood) (914) 769-9687
  Bamboo Gardens (Elmsford) (914) 593-0555   Okey-Dokey Restaurant (Elmsford) (914) 789-5001
  Bova's Den (Elmsford) (914) 592-2335   On's Chinese Restaurant (Pleasantville) (914) 741-6277
  Café Strega (Pleasantville)(914) 769-4040   Oriental Diner (Hawthorne) (914) 769-0038
  Casa Rina Restaurant of Thornwood (Thornwood) (914) 769-4515   Pizza Hut (Pleasantville) (914) 769-6136
  Crocitto's La Casa Nostra (Thornwood) (914) 769-1478   Pizza Plus (Elmsford) (914) 592-8800
  Dominick's Luncheonette (Valhalla) (914) 648-9382   Rini's Ristorante (Elmsford)(914) 592-6799
  Dom's Pizza and Pasta House (Elmsford) (914) 592-2118   Sabatino's Coal Brick Oven and Café (Hawthorne) (914) 773-0108
  Dor-Tom Restaurant Inc. (Pleasantville) (914) 747-9550   Silvio's Ristorante Pizzaria (Thornwood) (914) 769-6077
  Empire Chinese Restaurant (Hawthorne) (914) 741-6210   So Damn Hot (Valhalla) (914) 328-6051
  Far East Kitchen (Elmsford) (914) 345-8383   Swaddee (Thornwood) (914) 769-8007
  Garfield's (Thornwood) (914) 769-9472   The Riviera (Pleasantville)( 914) 769-9884
  Gasho of Japan (Hawthorne) (914) 592-5900   Thornwood Coach Family Diner and Rest (Thornwood) (914) 769-8844
  Gaulin's Restaurant (Elmsford) (914) 592-5446   Tino's Italian Steak House (Hawthorne) (914) 769-7236
  Gordo's Restaurant (Hawthorne) (914) 769-9814   Tony La Stazione (Elmsford) (914) 592-5980
  Hunan Dynasty (Thornwood) (914) 741-6689   Valhalla Crossing Restaurant (Valhalla) (914) 682-4076
  Imperial Wok (Thornwood) (914) 747-3111   Village Deli (Elmsford) (914) 592-5830

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Gift Shop
The Gift Shop, operated by the Westchester Medical Center Auxiliary, is located on the first floor just beyond the lobby of the Main Hospital. Open from 9 a.m. to 8 p.m. Monday through Friday, and from noon to 5 p.m. on Saturdays and Sundays, the Gift Shop offers newspapers, magazines, gifts and personal care products for sale.

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Internet Access
WiFi is available throughout the Westchester Medical Center campus.

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Interpreter Services
For assistance Monday through Friday, please call Patient Relations at (914) 493-8877. At other times, please speak with a Nursing Supervisor for assistance.

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Patient Library
Book and magazine carts circulate regularly throughout the Hospital. If you would like to request a book or magazine during your stay, please call the Volunteer Office at (914) 493-7850.

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Parking
Visitor parking is located at the front of the Main Hospital building and directly in front of the Maria Fareri Children's Hospital. The first 15 minutes of parking is free, with an hourly rate applied up to a daily maximum fee. You may also request discounted 30-day parking by contacting the Hospital's parking management firm at (914) 493-7932.

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Patient Representatives
Westchester Medical Center's Patient Representatives are available to discuss any problems or concerns you or a family member may have about care.

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Relaxation
There are two quiet outdoor gardens, one outside the Children's Hospital, and another off of the main floor in the Main Hospital.

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Rooms
Most rooms at Westchester Medical Center are semi-private, each with its own bathroom with shower, and heating and air conditioning controls. Each bed has controls on both sides as well as a "call bell," a two-way intercom connected to the nursing station through which you can speak to the nurse. Rooms are assigned based on the level of care you require and may change as your care requirements change.

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Telephone Service
Most patient rooms have private bedside telephones available on a daily rental basis for local outgoing and incoming calls. Calls outside the local calling area must be charged to a phone card, your home phone or the person you are calling. There are no charges for calls within the Medical Center. Please note that private telephone service is typically not reimbursable by insurance plans. Public, coin-operated telephones are located throughout Westchester Medical Center.

Westchester Medical Center restricts the use of cellular telephones in ALL patient care areas and units, as well as all procedural and diagnostic areas. Cellular phones may be used in public-use, non-patient care areas such as lobbies, cafeterias and waiting rooms (unless otherwise restricted). Please be considerate to other patients, visitors and staff when using cellular phones.

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Television
Television sets are located in patient and visitor lounges throughout the Medical Center, as well as in patient rooms. Patients may watch television in the lounges with a doctor's permission.

You may wish to rent a television set in your room for a daily rental fee. The television rental company may ask for advance payment, but you need not make payment the first day in order to have the television connected. There are continuous patient information and education channels on all television sets that are available free of charge.

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Transportation


  • Bus: Westchester Medical Center is served by six Westchester Bee-Line bus routes and a shuttle route to the North White Plains train station. Direct or connecting bus service is available from most Bee-Line buses, as well as other regional transit providers such as the Orange Westchester Link (OWL) and The Leprechaun Connection (TLC). Bus schedules are located in the Main Lobby near the Information Desk. For detailed information, call Bee-Line directly at 914-813-7777.
  • Train: Westchester Medical Center is accessible by Metro-North Railroad. Train stations closest to the Medical Center are Hawthorne and North White Plains. For train schedules, call Metro-North directly at 1-800-METRO-INFO.
  • Taxi Services: For your convenience, following is a list of names and phone numbers of local taxi services:
    • Classic Ride (914) 968-4444
    • Kelly Transportation (914) 939-3410
    • Kelly's Taxi (914) 939-7775
    • Greenburgh Taxi (914) 592-4949
    • New Town Taxi (914) 747-0999

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