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Support Services

Enhancing Your Patient Experience

Westchester Medical Center provides a number of supportive services to our patients and their families to ensure that your stay with us is a positive one. Our services include but are not limited to: guest and special services, family support services, support groups, concierge services, request for volunteer visitors and resolution of service issues.

Support Groups

Westchester Medical Center is home to dozens of support groups for patients and their families where you can meet and interact with people who have had experiences similar to yours. If you are interested in attending a support group, please ask to speak with a social worker or call the Social Work office at (914) 493-7631.

Hearing and Vision Impaired Assistance

Westchester Medical Center provides telecaption decoders, TDY phones, and sign language interpretation upon request.

Interpreter Services

Westchester Medical Center provides interpretation services upon request. For assistance Monday through Friday, please call Patient Relations at (914) 493-8877. At other times, please speak with a Nursing Supervisor for assistance.

Unit Based Action Team Volunteers

Volunteers greet newly admitted patients to facilitate communication between you, your family and the clinical or other service staff. These volunteers can address non-clinical guest service issues and act as a liaison between you and staff members. They may also interview you and other patients to acquire real-time satisfaction information.

Service Resolution

Difficult treatment decisions may sometimes cause disagreement between you, your family members, or your physician. We provide consultation with an ethics group consisting of specially trained doctors, nurses, clergy and social workers. They can review the facts of your case and offer recommendations to you, your family and your doctor based on the facts of your case.

Pastoral Care

The Chapel is located near the Burn Center on the first floor of Macy Pavilion. Open 24 hours-a-day, it is a quiet place for prayer and meditation and is available for memorial services, weddings and special religious observances of all faiths.

Chaplains are available for counseling and support, regardless of your religious affiliation. To speak with the chaplain, or to make a special request, please call the Pastoral Care Office at (914) 493-7125.

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