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Support Services

Enhancing Your Patient Experience

Westchester Medical Center provides a number of supportive services to our patients and their families to ensure that your stay with us is a positive one. Our services include but are not limited to: guest and special services, family support services, support groups, concierge services, request for volunteer visitors and resolution of service issues.

Support Groups

Westchester Medical Center is home to dozens of support groups for patients and their families where you can meet and interact with people who have had experiences similar to yours. If you are interested in attending a support group, please ask to speak with a social worker or call the Social Work office at (914) 493-7631.

Hearing and Vision Impaired Assistance

Westchester Medical Center provides telecaption decoders, TDY phones, and sign language interpretation upon request.

Interpreter Services

Westchester Medical Center provides interpretation services upon request. For assistance Monday through Friday, please call Patient Relations at (914) 493-8877. At other times, please speak with a Nursing Supervisor for assistance.

Unit Based Action Team Volunteers

Volunteers greet newly admitted patients to facilitate communication between you, your family and the clinical or other service staff. These volunteers can address non-clinical guest service issues and act as a liaison between you and staff members. They may also interview you and other patients to acquire real-time satisfaction information.

Service Resolution

Difficult treatment decisions may sometimes cause disagreement between you, your family members, or your physician. We provide consultation with an ethics group consisting of specially trained doctors, nurses, clergy and social workers. They can review the facts of your case and offer recommendations to you, your family and your doctor based on the facts of your case.

Chaplaincy / Spiritual Care Services / Clinical Pastoral Education

The Chapel is located near the Burn Center on the first floor of Macy Pavilion. Open 24 hours-a-day, it is a quiet place for prayer and meditation and is available for memorial services and special religious observances of all faiths by contacting the department director at (914) 493-7316.

Chaplains are available for support regardless of your religious affiliation or spiritual practice. To speak with a Chaplain or to make a special request, please call the Chaplaincy Services at (914) 493-7125.

Family Advisory Council

Maria Fareri Children’s Hospital is committed to family-centered care.  We believe that what families and health care professionals can accomplish together is greater than what either can achieve separately.  We are dedicated to the whole child, striving to respect the dignity and integrity of the family unit.  We hope to assist children and families in achieving their health care goals in a mutually supportive and compassionate environment.

Family Advisory Council Mission

 The Maria Fareri Children’s Hospital’s Family Advisory Council was inaugurated in January 2013, inspired by our commitment to patient- and family-centered care.  Parents of children who have received medical care at Maria Fareri Children’s Hospital work beside hospital leadership in order to enhance the overall experience for patients, their family members, and caregivers.  The Family Advisory Council is a forum in which hospital leadership and family members jointly identify opportunities for improvement, and work side by side to facilitate change. The Council is overseen by the Director of Family Support and the Family Resource Center.  They meets 6 times annually, alternate months throughout the year, in the early evening starting with a light dinner.

Membership

 

The Family Advisory Council strives to have 15 – 20 family representatives reflecting the diversity of the patient population we serve, including:

  •  Different medical diagnoses
  •  Ethnicity
  •  Counties/states of residence
  •  Primary language spoken in the home
  •  Economic status
  •  Faith background
  •  Gender
  •  Sexual orientation
  •  Bereaved families
  •  Foster families

The Family Advisory Council representation from hospital leadership includes:

  • Physician-in-Chief
  • Vice President of Patient Care Services
  •  2 physicians
  • Child Life and Creative Arts Therapies
  • Family Support and the Family Resource Center
  • Administration

Becoming a Member

 The Family Advisory Council seeks membership candidates who:

  • Are committed to working toward strengthening the patient, family and caregiver experience of hospitalization.
  • Are good listeners.
  • Are able to express their views yet are capable of hearing and appreciating the perspective of those who may differ from them.
  • Have a sense of humor!
  • Can meet the time commitment of attending 5 to 6 meetings annually.
  • Are willing to become an official Westchester Medical Center volunteer. 

If you would like more information about the Maria Fareri Children’s Hospital's Family Advisory Council, or would like to communicate to the Family Advisory Council, please contact Mary Delaney LCSW-R, Director of Family Support and the Family Resource Center, at 914.493.8503 or email Mary.Delaney@WMCHealth.org.